Shipping Policy

Most of the rkcmart.com.ng deliveries are processed in our offices.

Some of the featured sellers have an opportunity of choosing other couriers for their deliveries or doing this on their own. The standard time for Rkcmart delivery is 7 days – though, it varies depending mostly on the location, sometimes even on the product that is being shipped. Usually, the approximate delivery times are indicated for the customers on the product’s details page.

The delivery is available only within Nigeria for now, as Rkcmart does not ship their products internationally. You can find the final price for the product on the details page – all the taxes are included in the price, and you will not have to pay any more money upon delivery. Express delivery is possible for some locations. If you live there, you will most definitely get the product the same day you order it or the next day. The locations for the same day delivery service are within Port Harcourt.

Refund Policy

Rkcmart return policy Sometimes it happens that you do not like the goods that was delivered to you for some reason. For example, the piece of clothing does not fit. In this case, you can return the goods to Rkcmart, but the return window is 7 days after the product has been delivered. To return the product to Rkcmart, you will need to follow the next instructions: Send the complaint to the e-mail address complaints@rkcmart.com.ng Make sure to include the photos of your product for evidence. Once the complaint is considered by Rkcmart return service, you will receive the information about the way they can pick up the product from you. You will be sent a return number which will allow you to track the status of return – just like you can track the status of delivery,  When the item is delivered back to the seller, you will get the reward (the replacement for your product, exchange, or full refund).

In case you have complains about the product after 7 days have already passed, the fate of your refund depends on the situation. You will most definitely not get the refund if you expressed your dissatisfaction with a perfectly good item. However, if the item has defects, you will need to take some further steps. As one option, you could visit the service centre in your location to get a warranty for your product. In case there is no service centre around you, and your item is broken or has visible defects, you might contact Rkcmart. The alternate way to resolve this problem will be contacting the seller who shipped this product to you. The seller will probably be able to help you with the solution. If the seller does not respond, you can contact Rkcmart so the online store service will assist you in the solution of your issue.

Note that you will be fully responsible for the cost of shipping and reparations are done to your product, where defects are not covered by warranty from the manufacturer. Rkcmart service will not be replacing or refunding the items which are in this category. The items that are not available for returning are: The products which have been opened by the authorized personnel member without permission or altered from the originals in another way. Products which are missing the serial UPC number. Perishable goods (unless there is a valid reason). Products which were damaged due to someone misusing them. Personal care, health and beauty category production. Jewelry, bedding sheets, lingerie, socks, and innerwear. Books and CDs. To return the product, it needs to have all the tags and labels attached, except for the case with defective products. You will need to package it like it was originally, put in all the accessories and gifts. The product has to be in a new condition without damage.

The return will be either to the drop off location of Rkcmart, which is close to where you live. In case you have contacted the seller about the return, you can ship it directly back to the seller. READ ALSO: How to sell on Rkcmart, Rkcmart customer care Sometimes you need to ask the Rkcmart support team some specific questions about goods, delivery, and various shopping-related issues. There are few different ways to connect them, and you might choose the one that is the most suitable for you. You can make a call on the Rkcmart customer care number, which is +2348117730598 or our livechat support  .

These numbers are specifically for requests, complaints, or different types of verbal inquiries. The phone support works from 7 am to 8 pm on the workdays, and from 8 am to 6 pm.

Cancellation/Return/Exchange Policy

Rkcmart return policy Sometimes it happens that you do not like the goods that was delivered to you for some reason. For example, the piece of clothing does not fit. In this case, you can return the goods to Rkcmart, but the return window is 7 days after the product has been delivered. To return the product to Rkcmart, you will need to follow the next instructions: Send the complaint to the e-mail address complaints@rkcmart.com.ng Make sure to include the photos of your product for evidence.

Once the complaint is considered by Rkcmart return service, you will receive the information about the way they can pick up the product from you. You will be sent a return number which will allow you to track the status of return – just like you can track the status of delivery,  When the item is delivered back to the seller, you will get the reward (the replacement for your product, exchange, or full refund). In case you have complains about the product after 7 days have already passed, the fate of your refund depends on the situation. You will most definitely not get the refund if you expressed your dissatisfaction with a perfectly good item. However, if the item has defects, you will need to take some further steps. As one option, you could visit the service centre in your location to get a warranty for your product. In case there is no service centre around you, and your item is broken or has visible defects, you might contact Rkcmart. The alternate way to resolve this problem will be contacting the seller who shipped this product to you.

The seller will probably be able to help you with the solution. If the seller does not respond, you can contact Rkcmart so the online store service will assist you in the solution of your issue. Note that you will be fully responsible for the cost of shipping and reparations are done to your product, where defects are not covered by warranty from the manufacturer. Rkcmart service will not be replacing or refunding the items which are in this category. The items that are not available for returning are: The products which have been opened by the authorized personnel member without permission or altered from the originals in another way. Products which are missing the serial UPC number. Perishable goods (unless there is a valid reason). Products which were damaged due to someone misusing them. Personal care, health and beauty category production. Jewelry, bedding sheets, lingerie, socks, and innerwear. Books and CDs.

To return the product, it needs to have all the tags and labels attached, except for the case with defective products. You will need to package it like it was originally, put in all the accessories and gifts. The product has to be in a new condition without damage. The return will be either to the drop off location of Rkcmart, which is close to where you live. In case you have contacted the seller about the return, you can ship it directly back to the seller.

READ ALSO: How to sell on Rkcmart, Rkcmart customer care Sometimes you need to ask the Rkcmart support team some specific questions about goods, delivery, and various shopping-related issues. There are few different ways to connect them, and you might choose the one that is the most suitable for you. You can make a call on the Rkcmart customer care number, which is +2348117730598 or our livechat support  . These numbers are specifically for requests, complaints, or different types of verbal inquiries. The phone support works from 7 am to 8 pm on the workdays, and from 8 am to 6 pm.